Terms of service

Last updated: 01-08-2026

3.1 About Kate & Me

These Terms & Conditions apply to all orders placed through the Kate & Me webshop, operated by Moed Events B.V., Seeligsingel 6, 4811 CN Breda | KVK: 90704657| VAT: NL865420701B01.

3.2 Orders

By placing an order, you confirm that you are at least 18 years of age and that all information provided is accurate. An order is confirmed once you receive a written order confirmation by email. We reserve the right to refuse or cancel orders at our discretion.

3.3 Prices

All prices are listed in euros and include VAT where applicable. Shipping costs are shown at checkout before you complete your order. We reserve the right to change prices at any time. The price at the time of your order applies.

3.4 Payment

Payment is due at the time of ordering. We accept iDEAL, Visa, Mastercard, American Express, Apple Pay, Google Pay, Bancontact, and SEPA Direct Debit. Orders are processed once payment is confirmed.

3.5 Delivery

We aim to dispatch orders within 1 to 3 business days. Most items are shipped as a letterbox package via PostNL and do not require a signature. Larger orders are sent as a standard parcel. Delivery within the Netherlands typically takes 1 to 2 business days after dispatch. International delivery times vary by destination. We are not responsible for delays caused by the carrier. Risk of loss transfers to you once the order is handed to the carrier.

3.6 Returns & refunds

Please refer to our Return Policy for full details. In summary:

14-day return window from date of delivery
Items must be unused and in original packaging
Return shipping costs are at the customer's expense
Refunds are processed to the original payment method within 14 days of receiving the return
Personalised or custom items cannot be returned